Privacy Notice

Who we are

Lonely Radish is operated as a casual dating web application.

If you have any questions about this notice or your data, you can contact us at:
contact@lonelyradish.app

What data we collect

We collect different types of information depending on how you use Lonely Radish.

• Account information: such as your email address, user ID, account status and subscription status.
• Prototype account information: local mock profile settings used while authentication is disabled.
• Dating profile and preference information: such as profile text, activity preferences, availability windows, prompts, optional contact details and sharing settings, likes, matches, and related interaction data.
• Communication and safety data: such as messages, reports, moderation signals, blocks, and safety-related interactions where those features are available.
• Payment and subscription information: such as your plan, subscription status, billing status, and Stripe customer or subscription IDs. We do not store your full card details.
• Technical and usage data: such as page requests, error logs, device/browser information, timestamps, and security logs needed to operate, debug and protect the service.
• Preferences: such as your selected activity-date and notification preferences where you choose to save it.

How we use your data

• To create and manage your account
• To log you in and keep your account secure
• To provide access to free and paid features
• To support profiles, matching, availability, messaging, and date planning
• To support safety, moderation, reporting, and blocking features
• To process subscriptions, billing and account upgrades
• To prevent abuse, fraud or misuse of the service
• To debug errors, improve reliability and maintain the app
• To communicate important service, account or billing updates

Legal basis for processing

Under UK GDPR, we rely on the following legal bases:

• Contract: to provide the Lonely Radish service you sign up for, including account access, paid features, matching, messaging and subscription management.
• Legitimate interests: to operate, secure, debug and improve the app, prevent misuse, and understand how the service is performing.
• Legal obligation: where we need to retain billing, accounting, tax or compliance records.
• Consent: where required, such as for optional non-essential cookies or similar technologies if we introduce them in future.

Third-party services

We use trusted third-party providers to operate Lonely Radish. These providers only process data as needed to provide their services to us.

• Stripe: payment processing, subscriptions, invoices and billing.
• Hosting, database, storage and infrastructure providers: to host the app, store content, run background jobs, cache data, monitor reliability and protect the service.

Some providers may process data outside the United Kingdom. Where this happens, we rely on appropriate safeguards required by data protection law.

Cookies and similar technologies

Lonely Radish uses cookies and similar technologies to operate the app, keep users signed in, remember preferences, and protect the service. We do not use advertising cookies.

Preference cookies are used only to keep your chosen settings across pages and are not used for advertising or tracking across other websites.

You can change app preferences where controls are provided. You can also delete cookies through your browser settings.

Data retention

We keep personal data only for as long as needed for the purposes described in this notice.

• Account data is kept while your account is active.
• Profile, preference, match, message, and safety data is kept while your account is active, unless deleted earlier or retained where legally required.
• Billing and subscription records may be kept for as long as required for tax, accounting, legal or fraud-prevention purposes.
• Technical logs are kept only as long as needed for debugging, security, reliability and operational purposes.
• If you request account deletion, we will delete or anonymise personal data unless we need to keep limited information for legal, billing, security or fraud-prevention reasons.

Your rights

Under UK GDPR, you may have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Object to certain processing
• Request restriction of processing
• Request data portability
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at:
contact@lonelyradish.app

Account deletion

You may request deletion of your Lonely Radish account at any time. When an account is deleted, we aim to remove account information, profile data, matching data and related app data from active systems, subject to any information we must keep for legal, billing, security or fraud-prevention reasons.

Security

We use reasonable technical and organisational measures to protect your personal data, including authentication controls, access controls, secure third-party providers and operational monitoring. No online service can be guaranteed to be completely secure, but we work to protect your data and reduce risks.

Children

Lonely Radish is not intended for children under 18. If you believe a child has provided us with personal data, please contact us so we can review and take appropriate action.

Complaints

If you have concerns about how we handle your data, please contact us first so we can try to help. You also have the right to complain to the UK Information Commissioner’s Office.

Changes to this notice

We may update this Privacy Notice from time to time. Any significant changes will be reflected on this page. The “Last updated” date above shows when this notice was most recently changed.

Contact

If you have any questions about this Privacy Notice, please contact:
contact@lonelyradish.app