Law Enforcement Guidelines

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These guidelines explain how authorised law enforcement and government agencies may request information from Lonely Radish. They are intended for officials acting in an official capacity and do not create additional rights to user information.

Lonely Radish is operated in the United Kingdom. We assess requests under applicable UK law, including data protection requirements, and disclose information only where we are legally required or lawfully permitted to do so.

Submitting a request

Send requests from an official agency email address to contact@lonelyradish.app with the subject “Law enforcement request”. Please do not send user data or sensitive evidence until we have confirmed an appropriate secure delivery method.

This channel is not monitored continuously and we do not guarantee a particular response time. Requests should be submitted as early as possible.

Information to include

A request should be dated and provided on official letterhead or through another verifiable official process. It should include:

  • The requesting officer’s name, role, agency, badge or identification number and official contact details
  • The legal authority and purpose for the request, with a copy of any warrant, court order or other legal process
  • Specific account identifiers, such as an email address, Auth0 user ID or Lonely Radish profile name
  • The precise categories of information requested and the relevant date range
  • The requested response date and the reason for any urgency
  • A contact who can answer follow-up questions about scope or legal authority

Names, profile descriptions or photographs alone may not identify an account reliably. Please provide the most specific identifiers available.

Verification and review

We verify the identity and authority of the requester before disclosing information. This may include replying through an official agency domain, contacting the agency through independently published details, or requesting further documentation. Requests from personal email addresses will not be processed.

Each request is reviewed for legal validity, necessity, proportionality and scope. We may ask for clarification, narrow a request, object to it, or decline it where it is defective, unlawful, excessively broad or seeks information we do not hold. A voluntary request does not itself create an obligation to disclose information.

Information that may be available

Depending on what is held when a valid request is received, responsive information may include:

  • Basic account identifiers and account status
  • Profile information, photographs and user-provided preferences
  • Interests, matches, date proposals, reports, blocks and related safety records
  • Subscription status and Stripe customer or subscription identifiers
  • Relevant technical, access or security records retained by the service

We can provide only information that Lonely Radish holds and can reasonably locate. Availability is subject to our normal retention and deletion practices. We do not hold users’ full payment-card details, and authentication providers may hold some identity or access information separately.

Preservation requests

An authorised agency may request preservation of specified account information while it obtains the required legal process. The request must identify the account, the information to preserve, the relevant period, the legal basis and the anticipated duration. We assess preservation requests under applicable law and cannot preserve information that has already been deleted or was never collected.

Preservation does not by itself authorise disclosure. Appropriate legal process may still be required before preserved information can be supplied.

Emergency requests

If there is an imminent risk of death or serious physical harm, use the email address above with the subject “EMERGENCY — imminent risk”. The request must explain the nature of the emergency, identify the person at risk, describe the information required, and explain how that information could help prevent the harm. It must also include official contact details that we can verify.

We assess emergency requests individually and may disclose limited information where we have a good-faith basis to believe disclosure is necessary, proportionate and permitted by law. Sending an email does not guarantee an immediate response. Anyone facing immediate danger should contact the appropriate local emergency service.

Data minimisation and secure disclosure

Where disclosure is appropriate, we provide only information reasonably necessary for the stated lawful purpose. We may redact unrelated information and use an appropriate secure transfer method. Requesting agencies are responsible for protecting information after receiving it.

User notice

We may notify an affected user before or after disclosure unless notice is prohibited by law or court order, would create a risk of harm, would compromise an investigation, or would otherwise be inappropriate under applicable law. Where a restriction on notice expires, we may provide notice later where it is lawful and appropriate.

Requests from outside the UK

Agencies outside the United Kingdom may need to use applicable international cooperation procedures or obtain legal process recognised in the UK. We may refer a requesting agency to the appropriate route before considering disclosure.

Other requests

This process is not for private disputes, civil litigants, informal background checks, requests from users for their own information, or general customer support. Users wishing to exercise a data protection right should follow the process in our Privacy Notice .